BlackBerry Storm 9530 Keypad Problem: What to Do When Your Dial Pad Won't Work
Posted: Friday, January 08, 2010
by Mogama
http://www.mogama.info
When the phone arrived, I was blown away by its gorgeous look. This darling is smooth, impressive. I couldn't stop admiring it, learning the basics of its many functions. I couldn't believe I paid just $259.95 for this refurbished unlocked BlackBerry Storm 9530 GSM smartphone.
Then in late December the numbers on the BlackBerry's virtual key/dial pad stopped working, except for the zero. How I wished for an old-fashioned hardware keyboard on that phone! Online searches took me to supportforums.blackberry.com, blackberryforums.com, crackberry.com, among others. I spent hours searching, reading through posts and comments, but none yielded the solution I needed.
I could still call numbers from the stored contacts, but could not dial new phone numbers. To enter a new number, I had to use the SMS (text messaging) feature, type in the number via the Qwerty keyboard, exit SMS, then add the number to my contacts before I could call the person.
But I still wanted to be able to use the keypad. As a last resort I reinstalled the software, following instructions from crackberry.com, hoping that would correct a fault or corruption in the phone's operating system. To no avail.
Then, days after I began entertaining the notion of reselling the phone at a discount, or recycling it online, to get one with a hard dial pad, I stumbled onto a simple solution...perhaps a temporary band aid, but the best thing that had happened to my phone experience in days.
To access a functioning dial pad, I follow these simple steps:
PS (Problem Solved): Thanks to the anonymous reader who posted the permanent solution in this article's comment box on January 13, 2010. Here are the simple steps in my own words:
Then in late December the numbers on the BlackBerry's virtual key/dial pad stopped working, except for the zero. How I wished for an old-fashioned hardware keyboard on that phone! Online searches took me to supportforums.blackberry.com, blackberryforums.com, crackberry.com, among others. I spent hours searching, reading through posts and comments, but none yielded the solution I needed.
But I still wanted to be able to use the keypad. As a last resort I reinstalled the software, following instructions from crackberry.com, hoping that would correct a fault or corruption in the phone's operating system. To no avail.
Then, days after I began entertaining the notion of reselling the phone at a discount, or recycling it online, to get one with a hard dial pad, I stumbled onto a simple solution...perhaps a temporary band aid, but the best thing that had happened to my phone experience in days.
To access a functioning dial pad, I follow these simple steps:
- Press the Green (phone) button on the bottom left of your BlackBerry Storm.
- Press Menu button (with the BlackBerry logo... the button with the white dots).
- From the menu that pops up on the left, select/press Switch Application .
- On the Options box that comes up on the main screen, press the phone symbol to the left extreme.
- Your virtual key pad should be functional now. Start dialing numbers...
PS (Problem Solved): Thanks to the anonymous reader who posted the permanent solution in this article's comment box on January 13, 2010. Here are the simple steps in my own words:
- Press Options on the home screen.
- From the list select Language and Text Input.
- Select English, NOT English (United States).
- Press the menu button and press Save. Now, press the phone button on your phone; you should be able to dial normally.
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More commentsThanks a Bunch Friend!!You're welcome, friend.
YESSSSS!!!!!!!
Thank you so much........
That happed with me also.... Now after your post I coul hat my phone ok egain...Enjoy your phone!
I also had the same problems keypad won't work when I press the green phone logo nothing happened. And thought maybe the keypad was make not contact or the keypad is bad and I almost buy the new keypad just $3.95 oversea but in USA cost $9.95 when I search I can saw this articke right after I done read the article and I went to try ON and works. And thank you so much for whos' ever done this God blissed him.
Wy JetGlad you got help, Wy. Enjoy your blackberry.
Hey buddy thanq a ton...really it sucks me for long 30days...i was abt to upgrade software ...after ur solution i am happy with over come of this probGlad you found help here, buddy. Enjoy your BB-:) ~mogama~
Thank you, thank you, thank you! I bought the phone from a friend's sister and had no clue why I couldn't dial numbers or enter the password to check my voicemail. You fixed it, thank you!!!I'm glad, Maggie, that you found help here. Enjoy your BB-:) ~mogama~
Thanks a million!!!!!!!!!!!!!!!!!!.
Now I don't have to change OS.
God bless you!You're welcome, Megzy. Glad to provide a simpler solution to your BlackBerry problem -:)
~mogama~
Thanks a million!!!!!!!!!!!!!!!!!!.
Now I don't have to change OS.
God bless you!
My blackberry keyboard storm 9530
Thank you more than a million times..,...even the blackberry website could not help out...I am extremely grateful for this...May u find help when and where you need it. Thanks once again.You make me feel kind of smart, Flaykay, when you say not even the Blackberry website could help you with the keypad problem. Anyway, I'm glad your phone is working again.
i tried all above but still my 0 button not working recently like 2 months back i changed my screen and pad and problem started again please help me outSorry, Mohammad, I am not aware of a different fix other than what's mentioned here, assuming you have followed the steps EXACTLY as stated above.
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